The short version
You have 7 days from purchase to request a full refund if you have not initiated any interview session. If a session has been started, the purchase is not refundable.
1. When a refund is available
Paid plans are a one-time purchase of AI minutes and related limits. We offer a 7-day money-back guarantee on those purchases if you have not started any session.
- Request within 7 days of the payment date.
- You must not have initiated any interview session on the account.
- If those conditions are met, we refund the full amount paid for that plan.
2. When a refund is not available
A refund will not be issued if:
- You have already started an interview session, even if it was short.
- More than 7 days have passed since the purchase.
- The request is for unused minutes after a session has already been used.
3. How to request a refund
Email support@senesly.com from the address on your Senesly account. Include the order or payment reference if you have it. We aim to process eligible refunds to the original payment method.
4. Contact
Questions about this policy can be sent to support@senesly.com or through /contact.